Bonjour a tous et a toutes[size=small]
Je voudrai que on me rajoute un peu de ram car 512 Mo
ca fait crash le serveur sa mais arrive 2 de suite donc voila
CORDIALEMENT:
LEVIROTEM123[/size]Hello ,
Bon déjà enlèves les majuscules avant un avertissement !
Et quelle offre as tu ?
Peux tu nous donner tes logs , la santé du serveur , …
Cordialement
ok j’arrete majuscule j’ai une offre a 2,99€ la santé du serveur est vide et les logs tu veut se que j’ai actuellement?
On ne peut pas te rajouter de la ram alors .
Passes si tu veux à l’offre " Mania " pour ne plus avoir de limites 
Combien as tu de plugins / mondes ?
Cordialement
nn je voudrai reste avec l’offre a 2.99€ mais sa m’enerve quand sa crash :@ j’ai 2 monde est 15 plugin je pense
Donnes nous tes logs pour voir si cela ne vient pas d’un de tes plugins .
Cordialement
ok tenez:
2013-11-21 03:20:06 [INFO] Starting minecraft server version 1.6.2
2013-11-21 03:20:06 [INFO] Loading properties
2013-11-21 03:20:06 [INFO] Default game type: SURVIVAL
2013-11-21 03:20:06 [INFO] Generating keypair
2013-11-21 03:20:07 [INFO] Starting Minecraft server on *:31828
2013-11-21 03:20:08 [INFO] This server is running CraftBukkit version git-Bukkit-1.6.2-R1.0-b2879jnks (MC: 1.6.2) (Implementing API version 1.6.2-R1.0)
2013-11-21 03:20:08 [WARNING] ----- Bukkit Auto Updater -----
2013-11-21 03:20:08 [WARNING] Your version of CraftBukkit is out of date. Version 1.6.4-R2.0 (build #2918) was released on Wed Oct 30 23:39:40 CET 2013.
2013-11-21 03:20:08 [WARNING] Details: /downloads/craftbukkit/view/02389_1.6.4-R2.0/
2013-11-21 03:20:08 [WARNING] Download: /downloads/craftbukkit/get/02389_1.6.4-R2.0/craftbukkit.jar
2013-11-21 03:20:08 [WARNING] ----- ------------------- -----
2013-11-21 03:20:09 [SEVERE] Could not load ‹ plugins/CreativeGates.jar › in folder ‹ plugins ›
org.bukkit.plugin.UnknownDependencyException: mcore
at org.bukkit.plugin.SimplePluginManager.loadPlugins(SimplePluginManager.java:195)
at org.bukkit.craftbukkit.v1_6_R2.CraftServer.loadPlugins(CraftServer.java:239)
at org.bukkit.craftbukkit.v1_6_R2.CraftServer.(CraftServer.java:217)
at net.minecraft.server.v1_6_R2.PlayerList.(PlayerList.java:56)
at net.minecraft.server.v1_6_R2.DedicatedPlayerList.(SourceFile:11)
at net.minecraft.server.v1_6_R2.DedicatedServer.init(DedicatedServer.java:106)
at net.minecraft.server.v1_6_R2.MinecraftServer.run(MinecraftServer.java:391)
at net.minecraft.server.v1_6_R2.ThreadServerApplication.run(SourceFile:582)
2013-11-21 03:20:10 [INFO] [Citizens] Loading Citizens v2.0.10-SNAPSHOT (build 979)
2013-11-21 03:20:10 [INFO] [GroupManager] Loading GroupManager v2.0 (2.11.1) (Phoenix)
2013-11-21 03:20:10 [INFO] [WorldEdit] Loading WorldEdit v5.5.8
2013-11-21 03:20:10 [INFO] [iConomy] Loading iConomy v7.0
2013-11-21 03:20:10 [INFO] [GriefDetector] Loading GriefDetector v0.2
2013-11-21 03:20:10 [INFO] [Announcer] Loading Announcer v1.4.5
2013-11-21 03:20:10 [INFO] [Trampoline] Loading Trampoline v1.0
2013-11-21 03:20:10 [INFO] [TreasureChest] Loading TreasureChest v8.4.4
2013-11-21 03:20:10 [INFO] [Multiverse-Core] Loading Multiverse-Core v2.4-b527
2013-11-21 03:20:10 [INFO] [SuperSpleef] Loading SuperSpleef vB 0.1.7
2013-11-21 03:20:10 [INFO] [WorldGuard] Loading WorldGuard v5.8
2013-11-21 03:20:10 [INFO] [AntiCreeper3] Loading AntiCreeper3 v4.12.2
2013-11-21 03:20:10 [INFO] [Essentials] Loading Essentials v2.12.1
2013-11-21 03:20:10 [INFO] [EssentialsProtect] Loading EssentialsProtect v2.12.1
2013-11-21 03:20:10 [INFO] [EssentialsSpawn] Loading EssentialsSpawn v2.12.1
2013-11-21 03:20:10 [INFO] [ChestShop] Loading ChestShop v3.7.0
2013-11-21 03:20:10 [INFO] [EssentialsChat] Loading EssentialsChat v2.12.1
2013-11-21 03:20:10 [INFO] [EssentialsAntiBuild] Loading EssentialsAntiBuild v2.12.1
2013-11-21 03:20:10 [INFO] [AuthMe] Loading AuthMe v3.0.6
2013-11-21 03:20:10 [WARNING] **** SERVER IS RUNNING IN OFFLINE/INSECURE MODE!
2013-11-21 03:20:10 [WARNING] The server will make no attempt to authenticate usernames. Beware.
2013-11-21 03:20:10 [WARNING] While this makes the game possible to play without internet access, it also opens up the ability for hackers to connect with any username they choose.
2013-11-21 03:20:10 [WARNING] To change this, set « online-mode » to « true » in the server.properties file.
2013-11-21 03:20:10 [INFO] Preparing level « world »
2013-11-21 03:20:10 [INFO] Preparing start region for level 0 (Seed: 5891457833516077399)
2013-11-21 03:20:11 [INFO] Preparing spawn area: 42%
2013-11-21 03:20:12 [INFO] Preparing spawn area: 89%
2013-11-21 03:20:13 [INFO] Preparing start region for level 1 (Seed: 5891457833516077399)
2013-11-21 03:20:14 [INFO] Preparing spawn area: 73%
2013-11-21 03:20:14 [INFO] Preparing start region for level 2 (Seed: 5891457833516077399)
2013-11-21 03:20:15 [INFO] [Citizens] Enabling Citizens v2.0.10-SNAPSHOT (build 979)
2013-11-21 03:20:15 [SEVERE] [Citizens] v2.0.10-SNAPSHOT (build 979) nest pas compatible avec Minecraft v{1}. Désactivation.
2013-11-21 03:20:15 [INFO] [Citizens] Disabling Citizens v2.0.10-SNAPSHOT (build 979)
2013-11-21 03:20:15 [INFO] [GroupManager] Enabling GroupManager v2.0 (2.11.1) (Phoenix)
2013-11-21 03:20:15 [INFO] GroupManager - INFO - World Found: world
2013-11-21 03:20:16 [INFO] GroupManager - INFO - Superperms support enabled.
2013-11-21 03:20:16 [INFO] GroupManager - INFO - Scheduled Data Saving is set for every 10 minutes!
2013-11-21 03:20:16 [INFO] GroupManager - INFO - Backups will be retained for 24 hours!
2013-11-21 03:20:16 [INFO] GroupManager version 2.0 (2.11.1) (Phoenix) is enabled!
2013-11-21 03:20:16 [INFO] [WorldEdit] Enabling WorldEdit v5.5.8
2013-11-21 03:20:16 [INFO] WEPIF: GroupManager detected! Using GroupManager for permissions.
2013-11-21 03:20:16 [INFO] [iConomy] Enabling iConomy v7.0
2013-11-21 03:20:16 [INFO] [iConomy - April Fools] Enabled (63 ms)
2013-11-21 03:20:16 [INFO] [iConomy] Hello, I’m Nijikokun. Yes, this is an April Fools joke, but ‹ /money top › was fixed! Enjoy 
- Rare Version!
2013-11-21 03:20:16 [INFO] [iConomy - April Fools] Purged accounts with default balance.
2013-11-21 03:20:17 [INFO] [GriefDetector] Enabling GriefDetector v0.2
2013-11-21 03:20:17 [INFO] Enabling Grief & Cheat Detector 0.2…
2013-11-21 03:20:17 [SEVERE] Error occurred while enabling GriefDetector v0.2 (Is it up to date?)
java.lang.NullPointerException
at Util.Setup.setUpConfigs(Setup.java:215)
at me.koolsource.GriefDetector.GriefDetector.onEnable(GriefDetector.java:77)
at org.bukkit.plugin.java.JavaPlugin.setEnabled(JavaPlugin.java:217)
at org.bukkit.plugin.java.JavaPluginLoader.enablePlugin(JavaPluginLoader.java:457)
at org.bukkit.plugin.SimplePluginManager.enablePlugin(SimplePluginManager.java:381)
at org.bukkit.craftbukkit.v1_6_R2.CraftServer.loadPlugin(CraftServer.java:282)
at org.bukkit.craftbukkit.v1_6_R2.CraftServer.enablePlugins(CraftServer.java:264)
at net.minecraft.server.v1_6_R2.MinecraftServer.l(MinecraftServer.java:313)
at net.minecraft.server.v1_6_R2.MinecraftServer.f(MinecraftServer.java:290)
at net.minecraft.server.v1_6_R2.MinecraftServer.a(MinecraftServer.java:250)
at net.minecraft.server.v1_6_R2.DedicatedServer.init(DedicatedServer.java:151)
at net.minecraft.server.v1_6_R2.MinecraftServer.run(MinecraftServer.java:391)
at net.minecraft.server.v1_6_R2.ThreadServerApplication.run(SourceFile:582)
2013-11-21 03:20:17 [INFO] [Announcer] Enabling Announcer v1.4.5
2013-11-21 03:20:18 [INFO] Announcer v1.4.5 is enabled!
2013-11-21 03:20:18 [INFO] [Trampoline] Enabling Trampoline v1.0
2013-11-21 03:20:18 [INFO] [TreasureChest] Enabling TreasureChest v8.4.4
2013-11-21 03:20:18 [INFO] [Multiverse-Core] Enabling Multiverse-Core v2.4-b527
2013-11-21 03:20:18 [INFO] [Multiverse-Core] - Version 2.4-b527 (API v14) Enabled - By Rigby, fernferret, lithium3141 and main–
2013-11-21 03:20:18 [INFO] [AllPay] - Version 10.0 - hooked into iConomy 6 for Multiverse-Core v2.4-b527
2013-11-21 03:20:20 [INFO] [Multiverse-Core] Loading World & Settings - ‹ world › - Env: NORMAL - Type: NORMAL & seed: 5891457833516077399
2013-11-21 03:20:20 [INFO] [Multiverse-Core] Loading World & Settings - ‹ world_nether › - Env: NETHER - Type: NORMAL & seed: 5891457833516077399
2013-11-21 03:20:20 [INFO] [Multiverse-Core] Loading World & Settings - ‹ world_the_end › - Env: THE_END - Type: NORMAL & seed: 5891457833516077399
2013-11-21 03:20:20 [INFO] [Multiverse-Core] Loading World & Settings - ‹ mini-jeux › - Env: NORMAL - Type: FLAT & seed: 8132145594357296082
2013-11-21 03:20:20 [INFO] Preparing start region for level 3 (Seed: 8132145594357296082)
2013-11-21 03:20:21 [INFO] Preparing spawn area for mini-jeux, 69%
2013-11-21 03:20:22 [INFO] [Multiverse-Core] 4 - World(s) loaded.
2013-11-21 03:20:22 [INFO] [SuperSpleef] Enabling SuperSpleef vB 0.1.7
2013-11-21 03:20:22 [INFO] [Spleef] Loading 4 games
2013-11-21 03:20:22 [INFO] [Spleef]Checking for arena on index 1
2013-11-21 03:20:22 [INFO] Loading Arena: 1
2013-11-21 03:20:22 [INFO] Loaded 27027/27027 blocks into the floor of Spleef arena 1
2013-11-21 03:20:22 [INFO] 1 Enabling!
2013-11-21 03:20:22 [INFO] [Super Spleef]No save file on disk for arena 1
2013-11-21 03:20:23 [INFO] [Spleef]Checking for arena on index 2
2013-11-21 03:20:23 [INFO] Loading Arena: 2
2013-11-21 03:20:23 [INFO] Loaded 37310/37310 blocks into the floor of Spleef arena 2
2013-11-21 03:20:23 [SEVERE] Error occurred while enabling SuperSpleef vB 0.1.7 (Is it up to date?)
java.lang.IllegalArgumentException: Name cannot be null
at org.apache.commons.lang.Validate.notNull(Validate.java:203)
at org.bukkit.craftbukkit.v1_6_R2.CraftServer.getWorld(CraftServer.java:823)
at org.bukkit.Bukkit.getWorld(Bukkit.java:247)
at org.mcsg.double0negative.spleef.Game.loadGame(Game.java:95)
at org.mcsg.double0negative.spleef.Game.setup(Game.java:70)
at org.mcsg.double0negative.spleef.Game.(Game.java:65)
at org.mcsg.double0negative.spleef.GameManager.LoadGames(GameManager.java:62)
at org.mcsg.double0negative.spleef.GameManager.setup(GameManager.java:31)
at org.mcsg.double0negative.spleef.Spleef.onEnable(Spleef.java:34)
at org.bukkit.plugin.java.JavaPlugin.setEnabled(JavaPlugin.java:217)
at org.bukkit.plugin.java.JavaPluginLoader.enablePlugin(JavaPluginLoader.java:457)
at org.bukkit.plugin.SimplePluginManager.enablePlugin(SimplePluginManager.java:381)
at org.bukkit.craftbukkit.v1_6_R2.CraftServer.loadPlugin(CraftServer.java:282)
at org.bukkit.craftbukkit.v1_6_R2.CraftServer.enablePlugins(CraftServer.java:264)
at net.minecraft.server.v1_6_R2.MinecraftServer.l(MinecraftServer.java:313)
at net.minecraft.server.v1_6_R2.MinecraftServer.f(MinecraftServer.java:290)
at net.minecraft.server.v1_6_R2.MinecraftServer.a(MinecraftServer.java:250)
at net.minecraft.server.v1_6_R2.DedicatedServer.init(DedicatedServer.java:151)
at net.minecraft.server.v1_6_R2.MinecraftServer.run(MinecraftServer.java:391)
at net.minecraft.server.v1_6_R2.ThreadServerApplication.run(SourceFile:582)
2013-11-21 03:20:23 [INFO] [WorldGuard] Enabling WorldGuard v5.8
2013-11-21 03:20:23 [INFO] [WorldGuard] (world) TNT ignition is PERMITTED.
2013-11-21 03:20:23 [INFO] [WorldGuard] (world) Lighters are PERMITTED.
2013-11-21 03:20:23 [INFO] [WorldGuard] (world) Lava fire is blocked.
2013-11-21 03:20:23 [INFO] [WorldGuard] (world) Fire spread is UNRESTRICTED.
2013-11-21 03:20:23 [INFO] [WorldGuard] Loaded configuration for world ‹ world ›
2013-11-21 03:20:23 [INFO] [WorldGuard] (world_nether) TNT ignition is PERMITTED.
2013-11-21 03:20:23 [INFO] [WorldGuard] (world_nether) Lighters are PERMITTED.
2013-11-21 03:20:23 [INFO] [WorldGuard] (world_nether) Lava fire is blocked.
2013-11-21 03:20:23 [INFO] [WorldGuard] (world_nether) Fire spread is UNRESTRICTED.
2013-11-21 03:20:23 [INFO] [WorldGuard] Loaded configuration for world ‹ world_nether ›
2013-11-21 03:20:23 [INFO] [WorldGuard] (world_the_end) TNT ignition is PERMITTED.
2013-11-21 03:20:23 [INFO] [WorldGuard] (world_the_end) Lighters are PERMITTED.
2013-11-21 03:20:23 [INFO] [WorldGuard] (world_the_end) Lava fire is blocked.
2013-11-21 03:20:23 [INFO] [WorldGuard] (world_the_end) Fire spread is UNRESTRICTED.
2013-11-21 03:20:23 [INFO] [WorldGuard] Loaded configuration for world ‹ world_the_end ›
2013-11-21 03:20:23 [INFO] [WorldGuard] (mini-jeux) TNT ignition is PERMITTED.
2013-11-21 03:20:23 [INFO] [WorldGuard] (mini-jeux) Lighters are PERMITTED.
2013-11-21 03:20:23 [INFO] [WorldGuard] (mini-jeux) Lava fire is blocked.
2013-11-21 03:20:23 [INFO] [WorldGuard] (mini-jeux) Fire spread is UNRESTRICTED.
2013-11-21 03:20:23 [INFO] [WorldGuard] Loaded configuration for world ‹ mini-jeux ›
2013-11-21 03:20:23 [INFO] [WorldGuard] 11 regions loaded for ‹ world ›
2013-11-21 03:20:23 [INFO] [WorldGuard] 0 regions loaded for ‹ world_nether ›
2013-11-21 03:20:23 [INFO] [WorldGuard] 0 regions loaded for ‹ world_the_end ›
2013-11-21 03:20:23 [INFO] [WorldGuard] 3 regions loaded for ‹ mini-jeux ›
2013-11-21 03:20:23 [INFO] [AntiCreeper3] Enabling AntiCreeper3 v4.12.2
2013-11-21 03:20:23 [INFO] [AntiCreeper3] brought to you by Filbert66 (<=v.2.5 by Rothens)
2013-11-21 03:20:24 [INFO] [Essentials] Enabling Essentials v2.12.1
2013-11-21 03:20:25 [INFO] Essentials: Using GroupManager based permissions.
2013-11-21 03:20:25 [INFO] [Essentials] Payment method found (iConomy version: 6)
2013-11-21 03:20:25 [INFO] [EssentialsProtect] Enabling EssentialsProtect v2.12.1
2013-11-21 03:20:25 [INFO] [EssentialsSpawn] Enabling EssentialsSpawn v2.12.1
2013-11-21 03:20:25 [INFO] [ChestShop] Enabling ChestShop v3.7.0
2013-11-21 03:20:25 [INFO] [ChestShop] Register loaded! Found an economy plugin!
2013-11-21 03:20:26 [INFO] [EssentialsChat] Enabling EssentialsChat v2.12.1
2013-11-21 03:20:26 [INFO] [EssentialsAntiBuild] Enabling EssentialsAntiBuild v2.12.1
2013-11-21 03:20:26 [INFO] [AuthMe] Enabling AuthMe v3.0.6
2013-11-21 03:20:26 [INFO] [AuthMe] Loading Configuration File…
2013-11-21 03:20:26 [INFO] [AuthMe] Merge new Config Options if needed…
2013-11-21 03:20:26 [INFO] [AuthMe] Set Language: en
2013-11-21 03:20:26 [INFO] [AuthMe] Hook with Multiverse-Core for SpawnLocations
2013-11-21 03:20:26 [INFO] [AuthMe] Hook with Essentials plugin
2013-11-21 03:20:26 [INFO] [AuthMe] Hook with EssentialsSpawn plugin
2013-11-21 03:20:26 [INFO] [AuthMe] Authme 3.0.6 enabled
2013-11-21 03:20:27 [INFO] Server permissions file permissions.yml is empty, ignoring it
2013-11-21 03:20:28 [INFO] Done (17.674s)! For help, type « help » or « ? »
2013-11-21 03:20:28 [INFO] Starting GS4 status listener
2013-11-21 03:20:28 [INFO] Starting remote control listener
2013-11-21 03:20:28 [INFO] Query running on 0.0.0.0:31830
2013-11-21 03:20:28 [INFO] RCON running on 0.0.0.0:31829
2013-11-21 03:20:28 [INFO] GroupManager - INFO - Bukkit Permissions Updated!
Corriges déjà ces erreurs :
2013-11-21 03:20:08 [WARNING] ----- Bukkit Auto Updater -----
2013-11-21 03:20:08 [WARNING] Your version of CraftBukkit is out of date. Version 1.6.4-R2.0 (build #2918) was released on Wed Oct 30 23:39:40 CET 2013.
2013-11-21 03:20:08 [WARNING] Details: /downloads/craftbukkit/view/02389_1.6.4-R2.0/
2013-11-21 03:20:08 [WARNING] Download: /downloads/craftbukkit/get/02389_1.6.4-R2.0/craftbukkit.jar
2013-11-21 03:20:08 [WARNING] ----- ------------------- -----
2013-11-21 03:20:09 [SEVERE] Could not load ‘plugins/CreativeGates.jar’ in folder ‘plugins’
org.bukkit.plugin.UnknownDependencyException: mcore
at org.bukkit.plugin.SimplePluginManager.loadPlugins(SimplePluginManager.java:195)
at org.bukkit.craftbukkit.v1_6_R2.CraftServer.loadPlugins(CraftServer.java:239)
at org.bukkit.craftbukkit.v1_6_R2.CraftServer.(CraftServer.java:217)
at net.minecraft.server.v1_6_R2.PlayerList.(PlayerList.java:56)
at net.minecraft.server.v1_6_R2.DedicatedPlayerList.(SourceFile:11)
at net.minecraft.server.v1_6_R2.DedicatedServer.init(DedicatedServer.java:106)
at net.minecraft.server.v1_6_R2.MinecraftServer.run(MinecraftServer.java:391)
at net.minecraft.server.v1_6_R2.ThreadServerApplication.run(SourceFile:582)
2013-11-21 03:20:23 [SEVERE] Error occurred while enabling SuperSpleef vB 0.1.7 (Is it up to date?)
java.lang.IllegalArgumentException: Name cannot be null
at org.apache.commons.lang.Validate.notNull(Validate.java:203)
at org.bukkit.craftbukkit.v1_6_R2.CraftServer.getWorld(CraftServer.java:823)
at org.bukkit.Bukkit.getWorld(Bukkit.java:247)
at org.mcsg.double0negative.spleef.Game.loadGame(Game.java:95)
at org.mcsg.double0negative.spleef.Game.setup(Game.java:70)
at org.mcsg.double0negative.spleef.Game.(Game.java:65)
at org.mcsg.double0negative.spleef.GameManager.LoadGames(GameManager.java:62)
at org.mcsg.double0negative.spleef.GameManager.setup(GameManager.java:31)
at org.mcsg.double0negative.spleef.Spleef.onEnable(Spleef.java:34)
at org.bukkit.plugin.java.JavaPlugin.setEnabled(JavaPlugin.java:217)
at org.bukkit.plugin.java.JavaPluginLoader.enablePlugin(JavaPluginLoader.java:457)
at org.bukkit.plugin.SimplePluginManager.enablePlugin(SimplePluginManager.java:381)
at org.bukkit.craftbukkit.v1_6_R2.CraftServer.loadPlugin(CraftServer.java:282)
at org.bukkit.craftbukkit.v1_6_R2.CraftServer.enablePlugins(CraftServer.java:264)
at net.minecraft.server.v1_6_R2.MinecraftServer.l(MinecraftServer.java:313)
at net.minecraft.server.v1_6_R2.MinecraftServer.f(MinecraftServer.java:290)
at net.minecraft.server.v1_6_R2.MinecraftServer.a(MinecraftServer.java:250)
at net.minecraft.server.v1_6_R2.DedicatedServer.init(DedicatedServer.java:151)
at net.minecraft.server.v1_6_R2.MinecraftServer.run(MinecraftServer.java:391)
at net.minecraft.server.v1_6_R2.ThreadServerApplication.run(SourceFile:582)
Et voies si le problème se résolve .
Cordialement
alors on va me rajoute ram ?
[hr]
comment ?
En mettant à jour ta version de CraftBukkit et en supprimant les 2 plugins qui ne fonctionnent pas .
Cordialement
2013-11-21 03:20:09 [SEVERE] Could not load ‘plugins/CreativeGates.jar’ in folder ‘plugins’
org.bukkit.plugin.UnknownDependencyException: mcore
Il manque mcore pour faire fonctionner CreativeGates.
Malheureusement on ne peut pas ajouter de la RAM comme cela. Sinon tout le monde prend un Standard et demande à augmenter la RAM. La principale différence entre un Standard et un Mania est justement la RAM. Donc si vous voulez plus de Ram il faut prendre l’offre Mania ou garder les standard mais retirer les plugins qui consomment votre Ram.
Bonjour.
Ça me parait un peu logique ton problème de ram.
C’est comme ci tu achetais une 2CV. Tu peux y mettre que 4 personnes … Alors que si tu achètes un bus tu peux y rentrer 56 personnes. Forcément ces deux véhicules n’ont pas le même prix 
Achètes moins de bonbons, et fait un effort pour avoir l’offre mania, tu verras que c’est autre chose …
xD mais j’aime les bonbon mdr
[hr]
Salut je suis passe offre mania et mon serveur et actuellement en plein crash donc quoi faire ?
Dans ce cas là, contactez le support