Server cannot start

Hi, first of all, sry for my bad english, i’m spanish.

I buyed a month subsciption for a minecraft server but i cant start the server, i can only click the extend subscription button (Yesterday the 12h free worked great)
I have 29 days of subsciption, i don’t undestand.

Edit: my server is in mc96


Can you please open a new ticket from your panel ? This way we can acces directly to your server.

I already opened a ticket few hours ago, but nobody responds me. I know it takes a long time, but i would like to play.
Thanks you for all.

Your problem should be fixed now.