Probléme persistant

j’ai essayer d’installer le site en suivant le tuto, j’ai essayer 3 fois mais rien à faire j’obtiens toujours ce même message sur la page:
Forbidden

You don’t have permission to access / on this server.

je vous mets les logs:

Logs d’erreurs web :
[Sun Jun 01 22:43:54 2014] [error] [client 92.102.94.197] File does not exist: /var/www/720140413104047/public_html/favicon.ico, referer: http://betacraft.web.minecraft-mania.fr/
[Thu Jun 05 19:47:15 2014] [error] [client 92.102.94.197] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Thu Jun 05 19:47:38 2014] [error] [client 92.102.94.197] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Thu Jun 05 19:47:40 2014] [error] [client 92.102.94.197] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Thu Jun 05 19:47:48 2014] [error] [client 92.102.94.197] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Thu Jun 05 19:48:25 2014] [error] [client 92.102.94.197] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Thu Jun 05 19:50:03 2014] [error] [client 92.102.94.197] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Thu Jun 05 19:53:56 2014] [error] [client 92.102.94.197] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Thu Jun 05 19:55:03 2014] [error] [client 92.102.94.197] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Thu Jun 05 19:56:57 2014] [error] [client 92.102.94.197] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Thu Jun 05 19:57:02 2014] [error] [client 92.102.94.197] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Thu Jun 05 19:57:07 2014] [error] [client 92.102.94.197] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Thu Jun 05 20:00:27 2014] [error] [client 92.102.94.197] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Sat Jun 07 18:42:22 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Sat Jun 07 18:42:22 2014] [error] [client 88.172.238.109] File does not exist: /var/www/720140413104047/public_html/favicon.ico, referer: http://betacraft.web.minecraft-mania.fr/
[Mon Jun 09 17:48:59 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Tue Jun 10 11:44:23 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Tue Jun 10 11:59:14 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Tue Jun 10 12:00:08 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Tue Jun 10 12:00:46 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Tue Jun 10 12:00:47 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Tue Jun 10 17:06:55 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Tue Jun 10 17:06:59 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Tue Jun 10 17:24:19 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Tue Jun 10 17:24:23 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Tue Jun 10 17:24:23 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Tue Jun 10 21:51:53 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Tue Jun 10 21:51:57 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Tue Jun 10 21:52:06 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Wed Jun 11 01:09:32 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Wed Jun 11 01:09:34 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Wed Jun 11 01:14:56 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Wed Jun 11 01:15:06 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Wed Jun 11 01:18:20 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/, referer: http://srv31.minecraft-mania.fr/config/web/104047
[Wed Jun 11 01:24:53 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Wed Jun 11 01:24:56 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Wed Jun 11 01:24:59 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Wed Jun 11 01:31:43 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Wed Jun 11 01:31:44 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Wed Jun 11 01:35:14 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Wed Jun 11 01:35:18 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Fri Jun 13 15:10:25 2014] [error] [client 88.172.238.109] Directory index forbidden by Options directive: /var/www/720140413104047/public_html/
[Fri Jun 13 15:10:25 2014] [error] [client 88.172.238.109] File does not exist: /var/www/720140413104047/public_html/favicon.ico, referer: http://betacraft.web.minecraft-mania.fr/

Logs d’accès web :
92.102.94.197 - - [01/Jun/2014:22:43:54 +0200] “GET / HTTP/1.1” 200 363 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.75.14 (KHTML, like Gecko) Version/7.0.3 Safari/537.75.14”
92.102.94.197 - - [01/Jun/2014:22:43:54 +0200] “GET /favicon.ico HTTP/1.1” 404 431 “http://betacraft.web.minecraft-mania.fr/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.75.14 (KHTML, like Gecko) Version/7.0.3 Safari/537.75.14”
92.102.94.197 - - [05/Jun/2014:19:04:12 +0200] “GET / HTTP/1.1” 200 363 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
92.102.94.197 - - [05/Jun/2014:19:24:10 +0200] “GET / HTTP/1.1” 200 363 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
92.102.94.197 - - [05/Jun/2014:19:47:15 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
92.102.94.197 - - [05/Jun/2014:19:47:38 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
92.102.94.197 - - [05/Jun/2014:19:47:40 +0200] “GET / HTTP/1.1” 403 426 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
92.102.94.197 - - [05/Jun/2014:19:47:48 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
92.102.94.197 - - [05/Jun/2014:19:48:25 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
92.102.94.197 - - [05/Jun/2014:19:50:03 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
92.102.94.197 - - [05/Jun/2014:19:53:56 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
92.102.94.197 - - [05/Jun/2014:19:55:03 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
92.102.94.197 - - [05/Jun/2014:19:56:57 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
92.102.94.197 - - [05/Jun/2014:19:57:02 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
92.102.94.197 - - [05/Jun/2014:19:57:07 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
92.102.94.197 - - [05/Jun/2014:20:00:27 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [07/Jun/2014:18:42:22 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [07/Jun/2014:18:42:22 +0200] “GET /favicon.ico HTTP/1.1” 404 431 “http://betacraft.web.minecraft-mania.fr/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [09/Jun/2014:17:48:59 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [10/Jun/2014:11:44:23 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [10/Jun/2014:11:59:14 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [10/Jun/2014:12:00:08 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [10/Jun/2014:12:00:46 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [10/Jun/2014:12:00:47 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [10/Jun/2014:17:06:55 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [10/Jun/2014:17:06:59 +0200] “GET / HTTP/1.1” 403 426 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [10/Jun/2014:17:24:19 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [10/Jun/2014:17:24:23 +0200] “GET / HTTP/1.1” 403 426 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [10/Jun/2014:17:24:23 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [10/Jun/2014:21:51:53 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [10/Jun/2014:21:51:57 +0200] “GET / HTTP/1.1” 403 426 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [10/Jun/2014:21:52:06 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [11/Jun/2014:01:09:32 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [11/Jun/2014:01:09:34 +0200] “GET / HTTP/1.1” 403 426 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [11/Jun/2014:01:14:56 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [11/Jun/2014:01:15:06 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [11/Jun/2014:01:18:20 +0200] “GET / HTTP/1.1” 403 427 “http://srv31.minecraft-mania.fr/config/web/104047” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [11/Jun/2014:01:24:53 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [11/Jun/2014:01:24:56 +0200] “GET / HTTP/1.1” 403 426 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [11/Jun/2014:01:24:59 +0200] “GET / HTTP/1.1” 403 426 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [11/Jun/2014:01:31:43 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [11/Jun/2014:01:31:44 +0200] “GET / HTTP/1.1” 403 426 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [11/Jun/2014:01:35:14 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [11/Jun/2014:01:35:18 +0200] “GET / HTTP/1.1” 403 426 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [13/Jun/2014:15:10:25 +0200] “GET / HTTP/1.1” 403 427 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”
88.172.238.109 - - [13/Jun/2014:15:10:25 +0200] “GET /favicon.ico HTTP/1.1” 404 430 “http://betacraft.web.minecraft-mania.fr/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4”

comprenez mon problèmes … j’ai meme acheter un cmd sur internet mais rien à faire je ne comprend pas d’ou viens le soucis donc si le support pouvez remettre à 0 mon espace siteweb (srv31, et juste cette espace :p) je retentirai mais la je ne comprend vraiment pas …

merci d’avance cordialement

Contacte le support

Question stupide, tu a bien transférer les fichier de ton CMS sur ton FTP ? correctement souvent les gens met que le dossier du CMS donc le serveur hebergement na rien a lire donc il te dit juste que tu a pas la permission de lire juste un dossier, sinon si c’est pas sa je ne voie pas :slight_smile: